Welcome to our Frequently Asked Questions page, your go-to resource for quick and detailed answers to the most common queries about our services.
Q: Do you sell to the public, or trade only?
A: We supply both trade professionals and the general public. Whether you’re working on a large-scale project or a bit of DIY, you’re welcome to shop with us.
Q: Can I check stock availability before ordering?
A: Yes, you can contact us by telephone on 01840 212580 option 1 or by emailing enquiries@westernsupply.co.uk. For a quick answer we’d recommend calling us.
Q: Can I place an order over the phone?
A: Absolutely. Please give us a call on 01840 212580 option 1 and one of the sales team will be happy to assist you.
Q: Do you deliver?
A: Yes, we deliver all over north and mid Cornwall every day with experienced drivers who know the local area exceptionally well. Our drivers are very helpful and will always do their best to put goods where you want them when they get to your home or site.
Delivery charges and timescales vary depending on your location and the items ordered. Our fleet includes a truck with crane offload, tipper trucks and vans. Our smaller vehicles are perfect at negotiating narrow lanes and accessing narrow driveways – making us specialists in getting goods to those really tricky sites in places like Port Isaac and Boscastle.
Q: What are your delivery times?
A: Standard delivery for stock items is within 2–3 working days but next-day delivery may be available upon request. If you need goods quickly please get in touch and we’ll do our best to accommodate.
Q: Can I click and collect?
A: Not as such, but if you’d like goods ready for collection at a specific time and date, and our busy team aren’t overrun with other tasks, then of course we’ll do our best to have your goods ready for when you need them.
Q: Can you cater for large orders with bulk deliveries?
A: For large developments where substantial amounts of goods are needed, it might be beneficial for our suppliers to deliver direct to site on our behalf. This is easily arranged so please get in touch if you have a project where you think this might be necessary.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, electronic bank transfers, cash and cheques. We also offer trade credit accounts (subject to approval).
Q: How do I open a trade account?
A: You can apply online through this very website, visit our premises to collect a form, or we can email or post the forms to you. We offer both trade credit accounts, and pay-as-you-go cash accounts, depending on your needs.
Q: Can you help me choose the right materials for my project?
A: Yes, our experienced team is always happy to offer product advice—just pop in, call us, or get in touch via our website.
Q: What is your returns policy?
A: Unused goods in original packaging can be returned with proof of purchase. Special orders may be subject to a restocking fee.
Q: Do you cut timber, sheet materials or paving to size?
A: Not as such, but if you’re collecting timber or sheet materials and can’t fit them in your vehicle we’ll cut to size where we can, or offer the very next delivery slot to your postcode.
Q: Do you offer bulk discounts for large orders?
A: Yes, we offer competitive pricing and discounts for trade and bulk purchases. Please contact us for a quote.
Q: Can I get a quote for a full project?
A: Definitely. Email or bring your materials list to the branch, and we’ll prepare a tailored quote.
Q: Do you offer hire tools or equipment?
A: No, sorry we don’t.
